100% private — your data never leaves this browser
Drop in a ticket export from your PSA (ConnectWise Manage, Autotask, Halo, Syncro, or any CSV)
and get QBR-ready support metrics in seconds: volume trends, response & resolution times, SLA attainment,
and quarter-over-quarter comparisons. Works fully offline.
1 Load your ticket export
Export closed + open tickets for the period (CSV). Include columns like created date, closed date, priority, type, and company if available.
Drag & drop a CSV here — or click to choose a file
2 Confirm column mapping
Auto-detected from your headers — adjust if needed. Only Created date is required.
3 Period & SLA targets
Times are measured in clock hours. SLA attainment uses the first-response column when mapped, otherwise resolution time.